Telehealth and Communication Strategies
In this session we’ll discuss common barriers in virtual communication and simple, yet effective, ways to collaborate with your team and your patients to bring the human touch into virtual medicine.
UNLABELED USE DISCLOSURE
This activity will not include discussions of products or devices that are not currently approved for use by the Food and Drug Administration (FDA), and the curriculum clearly indicates this fact.
PARTICIPATION AND CREDIT
Learners must register to participate in and receive credit for this online educational activity. Read the target audience, learning objectives, and author disclosures. Study the educational content online, answer the questions and complete the evaluation. For information on applicability and acceptance of continuing education credit for this activity, please consult your professional licensing board.
CAFP policy and California state law requires that each learning activity including a patient care element address the topic of cultural and linguistic competency. This activity meets this requirement.
Equitable and Inclusive Curriculum
CAFP requests all faculty to present content that uses inclusive language to guide care for all our diverse patients.
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The CAFP has made all reasonable efforts to ensure that information contained herein is accurate in accordance with the latest available scientific knowledge at the time of accreditation of this continuing education program. Information regarding drugs (e.g., their administration, dosages, contraindications, adverse reactions, interactions, special warnings, and precautions) and drug delivery systems is subject to change, however, and the learner is advised to check the manufacturer's package insert for information concerning recommended dosage and potential problems or cautions prior to dispensing or administering the drug or using the drug delivery systems.
Approval of credit for this continuing education program does not imply endorsement by CAFP of any product or manufacturer identified.
Any medications or treatment methods suggested in this CME activity should not be used by the practitioner without evaluation of their patient's condition(s) and possible contraindication(s) or danger(s) of use of any specific medication.
© 2020 California Academy of Family Physicians. All rights reserved. No part of this activity may be used or reproduced in any manner whatsoever without written permission except in the case of brief quotations embedded in articles or reviews.
This activity is designed for family medicine physicians and other primary care team members.
By the end of this session, participants should be able to:
- Identify when virtual communication isn't working and how to make a change to get more out of the interaction
- Identify multiple different tools that can be used to more effectively engage with your team and your patients during telehealth visits.
CHRISSY CHAVEZ-JOHNSON, MD
La Clinicia, San Antonio Neighborhood Health Center
Christina Chavez-Johnson, MD attended the University of California at Los Angeles (UCLA) where she graduated with her Bachelor of Science degree in psychology biology. She then attended medical school in Chicago at the University of Illinois and finished her residency and maternal child medicine fellowship at UCSF-Fresno in Fresno, CA. Dr. Chavez-Johnson is currently the lead family medicine physician at La Clinica’s San Antonio Neighborhood Health Center, a federally qualified health center in Oakland, CA where she sees patients in clinic and does telehealth visits for new born babies, grandmas and everyone in between, including delivering babies at Alta Bates in Berkeley.
Chrissy Chavez-Johnson, MD declares that in the past 12 months neither she nor her partner/spouse have a financial interest/arrangement or affiliation with one or more organizations that could be perceived as a real or apparent conflict of interest in the context of the subject of this continuing education activity.
CONFLICT OF INTEREST STATEMENTS
The California Academy of Family Physicians' (CAFP) Committee on Continuing Professional Development is responsible for identification, management and resolution of conflict for any individual who may have the potential to influence content, who have served as faculty, or who may produce CME/CPD content for the CAFP. Management/Resolution may include learner notification, peer review of content before presentation, requirement of EB-CME, changing topics, or even dismissing a potential planning or faculty member.
It is the policy of the CAFP to ensure independence, balance, objectivity, scientific rigor, and integrity in all their continuing education activities. All individuals with potential conflicts are contacted by CAFP staff or CCPD members, and issues of conflict have been discussed, managed, and resolved. All individuals with potential to influence the content of this program have submitted Conflict of Interest declarations that have been reviewed according to policy. All disclosures were made for work beginning January 1, 2020 and have been resubmitted and renewed annually. CAFP reviewed conflict of interest statements for each individual with potential to influence content and everyone in a position to influence content stated that neither he/she and/or his/her spouse/partner had any relevant financial interests to disclose.
0.50 AAFP PRESCRIBED
This Enduring Material activity, Telehealth and Communications Strategies, has been reviewed and is acceptable for up to 0.50 Prescribed credits by the American Academy of Family Physicians. AAFP certification begins November 23, 2020. Term of approval is for one year from this date.
AAFP Prescribed credit is accepted by the American Medical Association as equivalent to AMA PRA Category 1 credits™ toward the AMA Physician’s Recognition Award. When applying for the AMA PRA, Prescribed credit earned must be reported as Prescribed, not as Category 1.
Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 0.50 AAFP Prescribed